Best Western Crossroads Inn - Schererville, Indiana

Sebastian L.

Damp room with mold you could smell upon entry, filthy sticky floor, pink mold in the jetted tub I paid extra for, trash left by previous occupant found in the ice bucket and in the chair.

The bed was actually clean and comfy but I had to take my shoes off before getting into it, and put them back on when I got out because of the nasty floor.

My toddler dropped a stuffed animal on the floor and when I picked it up, it immediately had filth spots on it.

The bathroom had drooping ceiling tiles with black mold spots, the toilet had urine and hair on the base by the fastener covers; the exhaust vent was full of dust.

Breakfast was actually pretty good; the staff working the day I left kept the area neat and stocked. The waffle making station was really nice.

In short: the room was nasty, the bed was clean and comfy, the outlet and switch covers need to be replaced because they're old and nasty, the cleaning crew needs to step it up, the staff were friendly, the room was entirely too expensive for how disgusting it was - I would not have paid $135, nor stayed here, if I knew it would be so filthy.

Passing through town, solo, on a work trip?
Probably okay if you only need a bed.

Stopping after a long day driving with a toddler?
Look elsewhere.

rodney D.

This is about customer service
The new girl that does the check in does not need to be working with the public she is very very rude… I visited this hotel numerous times and the customer service was excellent before she started… she charged me twice on my card because she didn’t know what she was doing.. I never had a bad experience at this hotel until now I truly believe she is prejudiced to people of color other than that this is a nice place to stay at… but she needs to go where it’s pro dominantly white maybe she’ll have a better experience.. Very unprofessional an gives this Hotel a bad name.

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Positive: That it has an outdoor pool. Negative: A little outdated?tape holding the jacuzzi tub together, the maids did not clean the room/drop off towels daily & the TV in the breakfast area didn?t have many cable channels & communicating with hotel staff was difficult due to the language barriers.

Robert W.

I've stayed here in the past and it has some upgrades notably new sinks and hard floors. The shower doors hid a grunge that should have been cleaned regularly but looked ignored. The window to the room I had was broken and the desk knew it but neglected to tell me. I would stay there again and hope these things are taken care of.

Magickal M.

Located off Route 41 / Route 30, in a quiet cul-de-sac hides this quaint place from main street traffic. Breakfasts had a variety to choose from, simple, yet yummy. We had a relaxing place to retreat to after visiting family. The room was clean and comfort exceeded my expectations. The pool was clean and attended daily. We really enjoyed the upper deck in the evening.

Josiah E.

Very disappointed. I went here for our honeymoon and hoped for a magical night. Our room upon entry was very damp, it had condensation on all surfaces. We woke up to wet phones on the desk. The jacuzzi tub originally had what I would describe as rust or blood. The front desk staff was quick to clean it but our jets for the jacuzzi didn't work either. Though the staff offered another night at a discount we needed to leave and it could not take back our first night as a married couple. If it wasn't for the hotels location surrounded by things to do, our night would've been completely ruined. All in all was a bad experience and place to go, especially for such a big life experience.

Des &. D. D.

A clean and friendly roadside motel. The rooms are great - clean and functional. Breakfast options are also respectable. But what impressed us was the friendliness of the receptionist / proprietor. We were made to feel very welcome, almost as if we were at an old school B&B.

Michael H.

This is an excellent hotel. The rooms are updated and very clean. The staff is super friendly. I would recommend this hotel to anyone traveling for business or pleasure, solo or with family. There is every restaurant imaginable within a few miles. The pool is nice and relaxing. 10/10. Thank you for accepting CLC!