Versailles Massage and Bar - Chicago, Illinois

Zhanna S.

I rarely write reviews, but this time I can’t stay silent.
The receptionist was very rude—from the moment I called to make an appointment to the way she greeted me in person.
Before I left a tip at the end, she was not nice at all.

If you’re coming through Groupon, be aware that the back is not included in the 60-minute massage. You’ll need to pay an additional $15 for it. The extra $15 for the back does not increase the massage time. You will get exactly the same duration.

The place was nice, but a bit cold.
The hand and foot massage was very weak, even though I asked several times for more pressure.
The pressure was lighter than when I apply lotion in the evening.

The back massage, however, was good. I don’t regret paying extra for it—if I hadn’t, I would’ve been completely disappointed.

Fenella F.

The static of the venue was nice the ambiance for the massage area had a comfortable and settled feeling. I reserved a couples event. The massage was amazing to the touch and detailed, for me being plus size was great.

Ayleen G.

Truly awful customer service. I was perplexed and frightened, I have never been treated like this, not even by people who don’t like me. I am always kind to everyone and I felt very uncomfortable with the front desk girl had the worst attitude, at first I tried to sympathize and understand life happens and she was having a bad day. But she just kept giving more and more attitude and to the point , I wanted to leave and felt threatened when I asked simple questions like please don’t work in customer service if you will let it all out on guests. In addition, the royal massage is falsely advertised as fully body when in reality it is a foot massage. This is a manipulative tactic they use to make money. The masseuse didn’t speak English and was a nice guy but I did not get the massage I paid for because he did not understand and that is not his fault. Terrible experience for me, I left my massage early because I had a panic attack.

Lonigirl G.

They scheduled me for wrong date. They weren’t accommodating. They didn’t attempt to resolve issue. They said we’d have to pay again for service. What happened to Customer is always right or simple customer service?!?! Waiting on recording from Groupon to get refund. The lady was extremely rude. She called me a liar. Mind you, I’ve been to this place several times and purchased voucher for others. Very Poor customer service. Buyer beware

Latrese S.

The customer service was HORRIBLE. Whomever the woman is working the front desk is very disrespectful and has no patience. She argued with a couple the entire time my spouse and I were receiving a massage which made the massage unenjoyable. After I paid I was asked why I didn’t leave a tip….. well here’s a tip: “Be kinder to your customers. Customer service goes a long way.”

mellonye B.

I absolutely dispise the way my mom,sister and was disrespected by Lela at the front desk who received myself,my mom and my sister she was very argumentative. Mind you this was my mother's first time getting the royal message or any massage for that matter. I figured Lela must have been cranky or down right unbelievably rude. As I booked the messages for a Saturday I had spoken to a male over the phone days prior. As I had paid 2 Groupons for 2 couples so I explained to Lela that I should get 4 drinks as I paid for 2 Groupons for 2 people as they didn't offer one person Groupons for one person on the weekends. Lela went on to tell me very rudely that no you don't get more drinks only one drink per person. Which I didn't know if that was specified but even if it wrere the argument I've tone Lela displayed was distasteful. Then I went on to explain something else regarding my Groupon purchase and Lela was just disagreeable and very argumentative not willing to listen to anything I was asking or trying to explain to her. So we finally get to the room and given gowns I didn't get my back done I already was aware of the uncharge and done care for my back being done. I wanted my mom and sister to enjoy the full experience so they got theirs done. Lela insisted I couldn't wear the gown with the open back because I wasn't getting my back done then proceeded to hand me too little shorts and shirt. I told her I wanted a gown and she just stormed out the room. My mom was looking very perplexed and ready to go. She then said I'm not going to drink what she makes for us as we got a drink with the package so I proceeded to leave the room and watch her make our drinks because people worth distain can ama will do dirty things. As I sat at the bar Lela proceeded to tell me ma'am I will bring you your drinks and I told her NO I will wait and of course this was said with rudeness as well. I was long winded with this review because I want people to know the extent of my disappointment with the service from beginning to end and work this being my mother's first experience and I highly recommended this to her and hadn't had any issues prior. I think the service has greatly drop. Never will I go back!!!!!

Kamari H.

First of all, I bought a ROYAL TREATMENT SPECIAL off of groupon. Regular price was 199.00 I paid 89.00. With this package I safely assumed back massage was included.. the groupon did exactly specify . Just said ROYAL treatment with cocktail. So being it's a massage place I think it's safe to think for that price and just the name of package In general, back would be included.... so as we check in, get into room , the Chinese guy who works the front desk not sure of name, he comes in and says the package does not include back and it would be extra 15 per person? As perplexed as I was I didn't put up a fight or even inquire into as I should have. I asked my girl she said ok to 15 per person upcharge for back to be included... upon getting treatment this lady was horrible she literally had no pressure in any of her treatment/technique. Very basic . The only plus of the massage that he upcharged for was hot stones technique, but hands only she had no pressure or even asked to inquire about how much pressure to apply as im bigger guy. THE KICKER.... so upon coming to pay final balance of 30 dollars (which was not expected as I purchased royal treatment groupon package) the Chinese front desk guy says in most rudest attitude, " only 34 dollars?! Only 2 dollars tip per person Then proceeds to make snarky remarks as if I stiffed the tip on purpose. This guy needs go take some customer service classes for sure, as I almost didn't tip anything. MOMENT U CAME IN TO GET MORE MONEY OUT OF ME WITH THAT BS UPCHARGE OF BACK NOT INCLUDED, U ESSENTIALLY TOOK YOUR WORKERS TIP!! SO BEFORE U GOUGE CUSTOMERS FOR MORE $$ THINK ABOUT YOUR WORKERS AS YOU AND YOUR GREED ARE THE REASON THEY WERE LEFT W/O TIP. AND FRANKLY THE SERVICE DIDN'T DESERVE ME TO EVEN BUY THE PACKAGE LET ALONE A TIP. WAY BETTER MASSAGE SPOTS PEOPLE TRUST MEEE

Tolunay B.

You may think the people here are rude. But no, it just sounds like that because of their language. We got a couples massage from Groupon and paid $15 extra per person. Still, it cost $120 for 2 people in total. (excluding tip). The cocktails were great and the massage was exactly what I wanted.