Chicago South Loop Hotel - Chicago, Illinois

Sam Y.

Front desk employees were very nice. Hotel did not have breakfast available. Room had stains on the wall and hair in the shower drain upon arrival. The smoke detector was gone from the wall. Only one elevator worked. Free parking was nice. Not too far of a walk from McCormick. Overall the hotel was dated and rundown.

Caty S.

My husband and I came here for C2E2 because Neil Newbon, voice of Astarion was here in Chicago. We’re from MN, so we didn’t know where to stay. This hotel popped up on my Google search for hotels near McCormick Place, and it did not disappoint.
I won’t lie; I was apprehensive because of all the negative reviews, but we had no problems. The worst thing we encountered was the elevators working sporadically.
Otherwise the rooms were clean, the amenities were nice, the staff was amazing and the breakfast was good.
It’s only a 20 minute walk to McCormick place and the area is very beautiful and safe.
If we ever come to Chicago again, we will be staying here.

Anastasiia K.

One star only for comfortable king-size bed and soft pillows. Everything else was horrible: no shampoo and shower gel in dispensers, only 1 tiny soap bar and lotion for 2 people who stay for 3 nights. We have asked twice on reception to fill them, bring more soap and screw a lightbulb in the bed lamp - nothing was done. Blanket was with pee and blood stains, empty minibar, runny tap in the bathroom and weak pressure in the shower. Poor heat and noise insulation so I could hear loud music from other room and my husband got sick. Elevator was working from time to time, so we had to bring down our luggage using stairs. Breakfast was poor as well with not fresh products and how am I supposed to add frozen milk to porridge to brew it?! Baking goods were with mold smell so we didn’t eat anything except fruit and tea. Regarding location: too far from center and we didn’t feel safe, I was always worried about our car as on the parking place near the hotel were cars from the neighbourhood but not hotel guests so in the evening it was fully parked and management carried no responsibility if smth would happen to your car. We have been to 13 countries and we ran to check out earlier for a day because we couldn’t stay anymore in this neglected place. We really regret choosing this hotel and no one will refund you all the discomfort caused.

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Positive: free parking, its great breakfast is now offered, centrally located Negative: fitness equipment always broke (treadmill). Stayed 3 separate occasions, treadmills (2) never working. Housekeeping policy is terrible; if stay 3 nights expectation bathroom to be cleaned and fresh towels at least once without asking or insisting.

Barbara A.

This is an older hotel that could use some updating but our stay was great. The evening desk clerk was friendly, knowledgeable and positive. The room was clean and comfortable. Free breakfast and free parking were a plus. We were very concerned after reading the other reviews but didn't experience any of the deficiencies that other guests did.

Zara D.

The folks working were so kind and helpful, it really almost made the rough time we had with the room worth it. But, when your mini fridge doesn't work, the heat has the room at 100 degrees when you get in, the shower/tub are warm at best with bad water pressure, the ice machine and vending machine don't work, and the tv is smaller than most computer monitors these days, I can understand why the rooms were $75/night.

If you're okay with roughing it for a couple nights, I've been in far worse, and the location is close to some great food and venues to walk or get a taxi. But it was a tough couple days.

Ged R.

Under-rated great value hotel. Staff were welcoming and helpful. Easy walk to McCormick CTA station and conference centre. Breakfast wasn't fancy (paper plates and plastic cutlery) but good waffles, freshly cooked, and coffee was better than the overpriced coffee at McCormick!

Alaska A.

The hotel is in a great location. 5 min from Chinatown. 15 to navy pier. However the hotel itself is pretty sketchy. There are 3 elevators in the hotel and durning our stay all three broke down. The elevator inspection was past due by years. I think it said it expired in 2019/2020. There was also no working ice machine on any of the 5 floors so we couldn’t get any filtered water at all. Loud music and smell of weed in the hallways. You know this is definitely a hotel book to hook up. A car was broken into on our last night here and we saw people taking with the cops durning our checkout. The staff was so kind and welcoming. The hotel is affordable in a good location. Can’t check all the boxes.