Lexington Inn & Suites NW Chicago Elgin - Elgin, Illinois

Trip.com M.

We opted to stay here due to a long drive and needing to sleep. We didn’t read ahead much but the reviews are accurate. The hotel smelled strongly and it was dirty and cold. The staff was friendly. The cash deposit was not something we knew when we booked but after reading the fine print, it does mention it. We did get the cash back after she inspected our room at check out. We literally brought nothing into hotel. I brushed my teeth at a gas station. The bed was fine and it gave us some sleep but let’s just say if my kids had been traveling with us, we would absolutely never have stayed. We got there at midnight and we left at 5:30am. If you are in a bind, it works for a place to crash but def do not recommend otherwise. So sorry to leave a review like this. I wish it wasn’t so smelly and cold. P.S. the room didn’t smell like the hallways. If it had, we would have had to leave.

Tori

Visited a few weeks ago with my mom and her friend. The location was fine, however, the insides do need a little updating. It's not run down, just a little outdated. The front desk was nice. I did appreciate that we got our deposit back right away instead of having to wait a few days for it as most hotels/motels make you wait. There's also a bus stop that's about a 4 minute walk away so if you need transportation, that's a plus as well. The hair dryer in our room was broken so we couldn't dry our hair but everything else was fine.

BERNADETTE H.

Cons: the parking lot looked a little sad & unkempt. The lobby was the same. The room had stained carpeting, soap scum in shower, holes in curtains & stains on the chair. The bathroom door had a 4 inch crack. The water pressure was bad. We had to sign several pages to check in. One of the pages said we gave police the right to search our room! Pros: The sheets were clean. No bugs. The bed was comfortable & after some effort, we got the air conditioner to work. Room price? As they say, you get what you pay for.

Sterling H.

I stayed here from 8/31/23 to 9/5/23, room 143. I chose this place because of the price. Horrible decision. This place is uninhabitable.

German cockroaches, moldy carpet, sewer backup into the shower, unspeakable horrors behind the bedside table.

I made a reservation for 6 nights, but I checked out after 5 nights. I just couldn't stay another night in that room. I went up to the office to see about canceling my stay early, but the young lady at the front desk told me that they cannot issue a refund even though I am leaving early. She told me that I need to come back later to speak with a manager, and she declined to give me a contact phone number for a manager. I'm not able to return later. They just ate my $90. Whatever, too tired to care. I won't make that mistake again.

Have some self-respect. Pay the extra $30, and stay at the Holiday Inn across the river.

EDIT: Their response to this review is priceless, and frankly makes the whole stay worth it. As I stated in my review, I DID reach out to you for assistance. It seemed pretty clear to me that your staff was not interested in even acknowledging that there was an issue. "All you have to offer" is mold and German cockroaches. Never again.

SOUFIAN E. K.

Does NOT worth what I paid, I'm lucky that I made a reservation for only one night! no breakfast no even water bottles. Dirty vending machines.

Maria D.

Everything is gross!! Floor dirty and gross. Shower gross. Everything is gross. We would’ve been better off sleeping on a motel. Its a ripoff! The floors are full of hair. It stinks. Walls are dirty. Do not come! They also ask for cash deposit

Silvestre

Positive: En este hotel tiene bad bugs y adem s est n personas homeless in and out side this place is dangerously for the customers Negative: Homeless people around

Jordan F.

STAY AWAY from this hotel. Run down and not well kept. Very Dirty. Moldy showers. Scratchy bed sheets and spring mattress. No breakfast. Waited 30min for someone to come to the front desk to check out so I could get my $60 deposit back. Once the representative came, he took my key, made me wait another 5min. to give me my money back while he examined my room. Needless to say I was late for work.