The Hoxton, Chicago - Chicago, Illinois

Amanda F.

The entire experience was excellent. The hotel aesthetics are beautiful and welcoming. The food, drinks and entertainment was enthralling. But the best part of this was the service! Every individual employed was friendly, helpful and attentive. Viv, Thomas and Carolyn all have profound character and integrity in how they work and treat guests. It’s not everyday you get to meet people like them. Thank you to you three for making our stay extra spectacular! 🙂

Emily O.

I had the absolute best hospitality experience at The Hoxton, Chicago. From start to finish, the team went above and beyond—especially Viv, Mik, and Shar, who were truly amazing to work with. I encountered some major travel issues due to flight cancellations, and even though I had booked through a third-party platform, they treated me with such care and support, helping me navigate the situation with ease and kindness. Their level of service completely changed the way I’ll book going forward—I’ll always book direct after this. Thank you to the entire team for making a stressful situation so much better. I can’t wait to come back!

Charles A.

I would avoid staying here if you are sensitive to noise. You can hear the train from all sides of the hotel. Do not be fooled into "switching to the side opposite the train". It's loud. The rooms are also TIRED and have no desk. While the location is great, save yourself the headache. The staff was kind, but it's all simply not worth it.

Laura B.

The room was a bit tired. Needs some rejuvenation. Bathroom was large and well appointed but how much time do you spend in a bathroom. The location is optimal with other bars and restaurants to ponder. It does have a nice rooftop bar with a good mixologist. But not worth the price per night.

Lon S.

From the moment we arrived, we felt welcomed by the friendly and efficient staff. Our room was impeccably clean and intimate, and the amenities, including the gym, breakfast coffee bar were a real treat. The location was also fantastic, walking distance to downtown We truly enjoyed our stay and would highly recommend this hotel to anyone!"

Patrick W.

Rooms were tight so like who you are with! The lobby was the center of the thriving neighborhood. Busy from breakfast through late night drinks. Enjoyed the crowds of locals and their out of town friends. February weather was brutal so the rooftop was out of the question, but the lobby was warm and inviting.

piabloidentity

Great hotel and amazing staff! Anything we needed they were on it. I would stay at this hotel again. The rooms are definitely super small and they have an acquired smell, can’t describe what it is. It is amazingly quiet (9th floor) as they have a restaurant and they club on the weekends. There is also a train that goes by constantly. The decoration is blah, nothing impressive. The staff is what made our experience phenomenal and easy. A bunch of locations within walking distance.

Atheer O.

I stayed at the Hoxton for 8 days, and while the location in the heart of West Loop is fantastic, the overall experience was disappointing.

The positives:
• The hotel is close to downtown and surrounded by great dining options.
• The lobby and restaurants are excellent and have a great vibe.

The negatives:
• Room cleanliness: Cleaning is by request, which is fine, but my room was only cleaned twice during my entire stay. One day, they missed my request entirely, and I had to follow up to get it done the next day.
• Room quality: The room was small with outdated furniture. The mattress was uncomfortable, the comforter was thin, and the furnace was so loud it woke me up several times at night. Adding to that, I could hear the train despite being on the opposite side.
• Major housekeeping issue: After my room was “cleaned,” I returned to find trash bags from the bathroom piled on top of my luggage and wet bedding (not mine) that smelled awful. I spoke to housekeeping, and they removed it quickly. An assistant manager apologized and said they’d make it up to me, but I never heard back. (Photo attached.)
• Late check-out policy: The website says you can check out anytime if you book directly, but they charge $10/hour for late check-out, which felt misleading.

For the price, I expected more attention to detail and better service. Unfortunately, I wouldn’t stay here again.