Candlewood Suites Elgin NW-Chicago by IHG - Elgin, Illinois

Diane B.

Not PET FRIENDLY. Dogs pee on pee pads at night making the room smell like urine. I had plastic and pee pads down and they still smelled urine because the dogs peed on the pee pads. The one person at the front desk ran away when she saw my dogs coming. They should not work at a place if they are afraid of dogs. I am at a different place now and again, my dogs peed on the pee pads and sure enough, it smelled. It is going to smell until the pee pads are picked up and disposed of which i did. The manager at Candlewoods, does not know anything about dogs.
My dogs were cooped up in their cages while I was at work. I let them out several times per day in between my working times. I did not put them back in their cages at night while i slept.
What little I did sleep. My dogs will bark when they see people. So, i did not want the people who clean the rooms to come in and clean anything until i was there. My dogs are very gentle. So the manager kicked me out. I had to sleep in my car for the night until the next day. Then the manager charged my credit card instead of going to the company that is covering all my costs for the hotel because I am displaced out of my home at this time because it is uninhabitable. One of the people came into the room to change a light bulb. But there was nothing wrong with the light bulb. I had just unplugged the plug so I could use the plugs for my computer and cell phone. So, as you can see, Candlewood Suites is not a place for dogs. THEY ARE NOT PET FRIENDLY AT ALL.

Happy

My family and I wanted to stay somewhere for the night for my daughter's Volleyball tournament and this place was perfect. It was 3 minutes away. It was very clean when we walked into the hotel. Our room was clean and cozy. The staff members were great when we checked in. Hirni, at the front desk, was very pleasant when we checked out.

Joshua T.

Awesome place! I travel frequently with my job, and here may not be brand new but it’s very cozy! Rooms are updated, new LG 50” tv, Clean comfortable beds, and awesome service. Only had a couple issues in the 3 months I stayed and they were handled promptly! If I’m ever back in the area will definitely stay here again! Thanks for the awesome service!

Sincerely room 224

Terri K.

Spartan rooms (one nightstand instead of one on each side of the bed, one desk chair). Bed comfortable. Floor had smeary sheen... not really clean looking. Door was difficult to open, not installed straight and stuck when trying to open it. Overhead noise from neighbor above was annoying. Staff was pleasant upon arrival. Probably won't stay here again.

Rich E.

I recently stayed here for a few months and the staff was fantastic, service was great. I really have no complaints compared to some other extended stay hotels in the area. Right off of 90, free laundry and my room was great.. If I ever need something like this in the future I would not hesitate to stay here again!

Lovely T.

Hello grand rising, i love it here! It was quiet and i was able to get sleep until i woke up and was hungry lol but all is well! Both front desk reps (the young lady who checked me in and the over night rep) were both awesome at check in and also over night! Super nice and attentive. I enjoyed my stay and will be coming back in future. Also will recommend this hotel to my family and friends

Veteran T.

A+++ for my stay so far. I have been here for 30 days so far, the staff, the maintenance team, the managers, are all friendly and easy to work with. Rooms are very clean, hotel is very clean as well. No issues so far. Afrazi, and the rest of the front desk team have always been fast to help with anything and just overall very friendly. No issues here and all kitchens work as well. Pots, pans, utensils, it’s all here and most rooms are all updated and large TV’s. If you need a nice place to stay look no further, also next to 90.

Nikki K.

They think of all the little things - the amenities - and that adds up to a more special stay. The entire Staff was polite at all times. Loved that they had a workout room including a treadmill. Washers and dryers were also an option. The room was spacious and had so many things that make this feel more like home. The security was good as well. I knew that when I locked up as I came into the room that I was safe.