Alton-St. Louis Area Hotel - Alton, Illinois

KenDizzle10

The free breakfast was less than average. New owners since last time I've been and it's no where close to what it was last year. Our company's catered food was late, less food than last year as there were light snacks before, and over cooked prime rib. The room is good for the price, and seemed clean enough. It was quiet though. Bring your own pillow.

Mike M.

I'm not associated with Choice Hotels. The room was nice, the bed was comfy, and the shower was very good. Check-in and check-out went easy, and the breakfast was very good. Id stay here again if ever in the area

Holly

All of the rooms have floor to ceiling windows leading directly to the front lobby, and I could regularly hear the guests in the front lobby and they me. The walls were paper thin to the point that I could make out phone conversations, hear every time the rooms next to me went to the restroom, and hear tvs in the rooms next to and above me at midnight on a week night. Every time a neighbor closed their door it shook my room/bed. I didn't feel like I had privacy, as I could clearly hear everyone around me at all times. Also when I checked into my room the bathtub had standing water in it and the drain closed like someone had been taking a bath before me. The hotel was gorgeous and the attached restaurant nice, but I would not stay here again.

Julia M.

Very friendly staff and rooms were clean and linens were fresh with comfortable beds! The breakfast was very good with allot of choices and heavy staffed. When something ran out they were right on it getting it refilled. Choice of scrambled eggs, sausage patties, potatoes, sausage gravy and biscuits. Fruit, oatmeal, dry cereal, English muffins, toast and pastries and pancake maker.

Sharon H.

Stayed at this hotel with family.. had 4 rooms. Plus another. Was in town for a wedding. Out of the 5 rooms 2 of the guest in our party have been charged 2 times on their credit cards. Once at check out on 7/12 and again on 7/16. Different amounts charged! Then when they call to resolve they get the run around on getting 2nd charges to be returned to their credit cards. Other issues… upon reservation I was told I could pay cash at check out. No mention of a $100. Deposit on a credit card until I was at front desk to check in. Picked this hotel for indoor pool… unavailable to use. Housekeeping knocking on doors at 8am to clean occupied rooms! Long story short… don’t stay there!

Casey G.

We stayed 2 nights here. The lobby looked nice and the lady at the desk was great. The room was disgusting. Black mold growing around the shower, 2 areas at the sides of the shower were rotted. The shower door was installed wrong to where it opens in to the shower so the water got everywhere. The water didn't get very hot and there were visible leak stains in the bathroom. Above the bed, the vent had black mold all around it and leak stains all around it. Lots of room for improvement.

Doug B.

We have stayed at the hotel multiple times and never had any issues. Breakfasts are good, rooms were clean. Staff was friendly and helpful. They are working on projects off and on and the improvements are worth it. I do wish they would warm up the pool, but that’s my only issues. Love the new on site Mexican restaurant

Brittlynn D.

Let's start this by saying the basics: The location is a bit of a hassle to get to. The hotel used to be a nice (in its heyday) Holiday Inn, sold for probably too much, and literally just the branding was Changed. The atrium was always a part of the allure the hotel had, but you'd think the new owners would do something about the overwhelming smell of chlorine and mildew that hits you in the face as you walk in the door.
With those things being said: The booking the room itself was more of a hassle than they needed to make it: Requiring a credit card to pay for the room and deposit, and then Insisting on a email to send the receipt to seems less like asking for a recipient for advertisement and more like a host situation. Then they turn around and insist you pay cash for anything in their store, although most of it isn't for purchase as their coolers are down.
The rooms were nice enough, however my one main complaint I have is more of a cautionary tale:
The cups they provide for you to have coffee fit under the Keurig. they DO NOT fit the amount of liquid that is -THE ONLY- option for disbursement from the Keurig. So I did what any human does when faced with an overflowing cup... I attempted to switch cups to stop the overflow from occuring, not having any idea that the contents of the Keurig coffee maker would be well above scalding temps and 2nd degree burns.
It's been 3 days since the incident and I still have blisters from the burns, although when it occurred it affected everything but my right pinky finger, now the blisters just effect my pointer and middle finger.

Please be careful with the coffee makers at this hotel. They do not provide instructions, or anything of the sort in which to rely on to use these. Which is very irresponsible.