Marriott Chicago O’Hare - Chicago, Illinois

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Marriott Chicago O'Hare

The Marriott Chicago O'Hare is a premier lodging option located at 8535 W Higgins Rd, Chicago, IL 60631, United States. This hotel is conveniently situated near Chicago O'Hare International Airport, making it an ideal choice for both business and leisure travelers. The hotel can be reached by phone at 773-693-4444 or through their website at marriott.com.

SPECIALTIES

• Hotel
• Meeting planning service
• Wedding venue

KEY FEATURES

• LGBTQ+ friendly

REVIEWS

The Marriott Chicago O'Hare has received 2481 reviews on Google My Business, with an average rating of 4.2 out of 5 stars. Guests frequently praise the hotel's convenient location, comfortable accommodations, and exceptional customer service. Many also appreciate the on-site dining options and well-equipped fitness center. The Marriott Chicago O'Hare is well-suited for those seeking a high-quality, reliable lodging experience near Chicago O'Hare International Airport.

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"summary": "The Marriott Chicago O'Hare is a top-rated hotel near Chicago O'Hare International Airport, offering comfortable accommodations, meeting planning services, and wedding venues.",
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👍 Reviews of Marriott Chicago O’Hare

Nathaniel D.

It was a remarkable experience with Marriott Chicago O’Hare. We are welcomed by Mr. Rey and I knew the moment he spoke that it will be a superb experience. Not only with his humorous charm but his genuine and warm gesture of welcoming made it unforgettable. As someone who works on a customer service industry, I could feel his genuine hospitality. He was also very assuring that whenever we need something, he will be more than happy and willing to assist us. It was even evident as some hotel guests comes to him and seek assistance in some concerns which shows how hands-on he is on his duty. He is truly one of a kind. Marriott is well known on its impeccable hotels but it is the staff/employee that makes the experience for the guest worth-remembering. Mr. Rey is truly an asset of your company and wish to visit more often in the following months. Marriott Chicago O’Hare hotel has a warm ambiance that is welcoming to each guests. Truly a remarkable experience.

Desta G.

The staff handled the airplane cancelations, die to weather, really well. They quickly checked in people to get folks settled. The line was long of travelers that had been stuck on runways and then cancelled flights. Because of this, my check in wasn't as complete as possible. And that was okay. When I approached the frint desk about this, I was met with empathy, kindness and support. I got everything I needed from Robert Davis, the Operations Manager. He took good care of me and I can't say enough good about his customer service. I am grateful for the adjustments that I needed and can settle into my stay even better now.

Riczell V.

5/5

Had a great stay in the hotel!! Bed is so comfy and soft— I had a good sleep after a very tiring flight. I loved the attention to detail, they even put a lavender spray on the bedside table. Also, hotel staff members give positive aura in the reception. Needless to say, Rey greeted us with a very welcoming and warm aura. He exudes vibrant energy and has been consistent from orienting us with the hotel facility down to the places we can visit nearby. His professional demeanor reflects how he loves his job. An absolute asset to the hotel!

Jeri M.

Room was neat and very clean. Beds were so comfortable. I am a Bonvoy member so I got to use the lounge. The mornings in the lounge were wonderful due to a lovely lady named Bruna. She was happy, kind and friendly. She kept the lounge very clean and was very sweet to the guests. You can see she is a conscious and hard worker. She made my day every morning. In the evening in the lounge, was a young gentleman named Robert. What a pleasure to see a young g hard working young man. He had a great attitude and was always helpful with guests. He literally spoke to each guest and made you feel very welcome. This has been my favorite stay at a Marriott because of these two lovely workers! I wanted to mention that every time I walked through the lobby, a worker spoke to me with kind words and a good attitude! Great great customer service here!!

Katie D.

5/5

This review is for the events team. I hosted a business event here and the staff was incredible. Amreen was my event coordinator and she was very responsive and informative. Jose was the red coat lead and he was so kind and helpful while I was setting up the room. Chris with the food was great as well. The room we were in was beautiful and modern. I would definitely recommend this team for your corporate events!

John Z.

1/5

We’ve parked and stayed here multiple times when flying out of O’Hare the next morning. We won’t be coming back after our last stay. We reserved a King room and were given a single Queen.
The next morning I ran out to my truck to drop something off to discover my back window had been shattered and the truck had been looted. While walking back to the lobby I noticed several other vehicles had been broken into as well. I’m glad I had to go out there because we were leaving for a week & it was going to rain the next day. I had to arrange for a friend to come out at use tape & plastic to protect the interior until a glass company could come out at replace the window.
Marriott was nice enough to call me and say they’re sorry it happened but they won’t accept liability & cover the cost of the warranty. Gee… Thanks! I paid $140 to park plus $635 for the window replacement. What a deal!
We won’t be staying there again. It’s worth a few more dollars to stay in a covered or at least secured lot.

Nicholas P.

1/5

There’s no way you should stay at this hotel. Doesn’t uphold the reputation of a traditional Marriott experience. Rooms are underwhelming and tiny. Can spend what you’d spend here at much better hotels throughout Chicago. Housekeeping also came into our room and “threw away” expensive items out of our room. Spoke with the manager on duty who said they can’t do anything about it and that we would just have take the loss. Seemed like she was as either drunk or high honestly. Joke of an experience. Thought about checking out on day 1 of our 3 night stay, but didn’t because of the hassle. HUGE mistake. I’ve never had to call corporate on a company before this stay.

Sheila R.

Great restaraunt Cristina our server was so kind. Room was clean and private. Pool is large. Beds comfy with fluffy pillows. Overall good experience and would return if in rosemont/chicago area.very close to train to city as well which is helpful to catch a show or dinner downtown