Quality Inn & Suites Matteson near I-57 - Matteson, Illinois

Address: 21050 Matteson Ave, Matteson, IL 60443.
Phone: 082527546.
Website: choicehotels.com
Specialties: Hotel.
Other points of interest: LGBTQ+ friendly.
Opinions: This company has 612 reviews on Google My Business.
Average opinion: 3.1/5.

📌 Location of Quality Inn & Suites Matteson near I-57

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Quality Inn & Suites Matteson near I-57: A Recommended Accommodation

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For travelers seeking a comfortable and conveniently located hotel option in the Matteson, Illinois area, Quality Inn & Suites Matteson near I-57 presents a solid choice. Situated at 21050 Matteson Ave, Matteson, IL 60443, this establishment offers a range of amenities and services designed to cater to a variety of needs. The phone number for direct inquiries and reservations is 082527546, and visitors can find comprehensive details and book their stay directly through the website: choicehotels.com. This property has garnered 612 reviews on Google My Business, reflecting a significant level of customer engagement and providing valuable insights into the guest experience – with an average opinion of 3.1/5.

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Location and Accessibility

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The strategic location of Quality Inn & Suites Matteson is a key advantage for travelers. Its proximity to Interstate 57 (I-57) provides excellent accessibility, making it easily reachable from both Chicago and Southern Illinois. This location is particularly beneficial for those undertaking road trips or requiring convenient access to major transportation routes. The hotel is situated within a relatively accessible area of Matteson, offering a balance between suburban tranquility and convenient access to local amenities. Nearby points of interest include shopping centers, restaurants, and various entertainment options, contributing to a comfortable and convenient stay. Specifically, it's approximately 18 miles from downtown Chicago, making it a viable option for those seeking a day trip or short excursion.

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Key Features and Amenities

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Quality Inn & Suites Matteson provides a range of features designed to enhance the guest experience. These typically include:

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  • Comfortable and well-maintained guest rooms equipped with standard amenities such as a television, a coffee maker, and a private bathroom.
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  • Free Wi-Fi access throughout the hotel, allowing guests to stay connected.
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  • A complimentary breakfast is usually offered, providing a convenient start to the day.
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  • An outdoor swimming pool, offering a refreshing respite during warmer months.
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  • A fitness center, catering to guests who wish to maintain their exercise routine.
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  • Business-friendly amenities, such as a business center and printing services.
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  • Pet-friendly policies are frequently in place, accommodating guests traveling with their furry companions (fees may apply).
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The hotel consistently strives to maintain a clean and welcoming environment, ensuring guest satisfaction.

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Other Points of Interest and Inclusivity

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Beyond its core amenities, Quality Inn & Suites Matteson is increasingly recognized for its LGBTQ+ friendly policies. This commitment to inclusivity creates a welcoming atmosphere for all guests, regardless of their background or identity. The hotel understands the importance of providing a safe and comfortable environment for everyone. The surrounding area also offers a variety of restaurants and establishments catering to diverse tastes and preferences. While Matteson itself has a predominantly suburban character, it provides a base for exploring the broader Chicago metropolitan area.

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Customer Feedback and Reputation

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As indicated by the 612 reviews on Google My Business, a considerable number of guests have shared their experiences at Quality Inn & Suites Matteson. While the average opinion of 3.1/5 suggests room for improvement, the volume of reviews provides a robust dataset for assessing the hotel's strengths and weaknesses. Commonly cited positives include the cleanliness of the rooms, the helpfulness of the staff, and the convenience of the location. Conversely, some reviews have highlighted issues with noise levels, breakfast quality, and occasional maintenance concerns. It’s recommended that prospective guests carefully review the most recent reviews to gain a balanced perspective on the current guest experience. The hotel management actively monitors these reviews and strives to address any concerns raised by its guests.

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Recommended Information for Guests

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When considering a stay at Quality Inn & Suites Matteson, the following information is recommended:

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  • Booking in Advance: It’s advisable to book your room in advance, particularly during peak travel seasons, to secure your preferred room type and rate.
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  • Parking: Parking is typically available on-site, usually at no extra cost.
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  • Check-in/Check-out Times: Standard check-in times are typically 3:00 PM, and check-out times are 11:00 AM. It's always best to confirm these times directly with the hotel.
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  • Pet Policy: If traveling with a pet, confirm the hotel's specific pet policies, including any associated fees.
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  • Accessibility: Guests requiring accessibility accommodations should contact the hotel directly to ensure their needs are met.
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Overall, Quality Inn & Suites Matteson near I-57 represents a reliable and conveniently located option for travelers visiting the Matteson area. By considering the information presented above, guests can make an informed decision and anticipate a comfortable and enjoyable stay.

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👍 Reviews of Quality Inn & Suites Matteson near I-57

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
channing H.

You don’t have to spend a lot to have comfortable rooms. adequate hot breakfast and great location. Quiet rooms, helpful staff and clean building are welconed. Good location to not be afraid in. Some updates would be enjoyed but overall i would stay here again.

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
Mariah
2/5

Wouldn’t recommend it’s been over a month and I still haven’t received my $100 deposit back after they told me it would take up to 10 business days. Called again after the 10 days and they said my bank was the problem because they didn’t have a hold on the payment. Called my bank and they said there wasn’t anything pending so I guess I won’t receive my money back which is ridiculous because they had no reason to keep my deposit when I left the room basically spotless. So once again I wouldn’t recommend staying here because they steal deposits. Should’ve definitely read the reviews before booking here where MULTIPLE people have complained about this.

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
Sharod

Positive: Location Negative: One of the outside doors did not lock anyone could have entered without a key and without the staff?s knowledge, HUGE security risk. Staff was ok, he failed to inform it may take up to 10 days to receive refund for $100 security deposit if card is used.

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
Robert

Positive: Absolutely nothing. Dirty and unsafe. No idea why your have this on your site. Negative: Is was not safe. Vagrants sleeping in their cars in the parking lot. The door entry with your key was ripped off the wall and not secure. The stairwell door was propped open by a piece of cementHad our dog and a cane corso attacked him.

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
Neihmaya M.
1/5

Stole my boyfriend’s cash deposit because a tad bit of makeup was left on a towel & a sheet as if it couldn’t have been washed. They decided to say it was “damaged” before even washing them. I truly believe the very rude & ghetto front desk lady Kim pocketed it. The “manager” Sunny decided to let her speak to me about the issue because I’m assuming he does not know how to handle such instances properly & neither does she. Im also going to guess that this is not the first time they’ve stole a deposit before. I do not see anywhere on the hotels policy about keeping a deposit if you get makeup on the linen. When I called the manager to speak about the situation they hung up on me mid conversation because they could not take accountability for their actions. I should have read the reviews before ever booking with this hotel.

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
Robyn J.
1/5

Don’t book here if you want to wait a month to receive your deposit. I booked a room here in the beginning of September. Here we are October 9th and my room deposit is still pending. Times are too hard to be waiting weeks for a deposit to return. Won’t be back here this ridiculous. And on top that there is always people standing outside. Don’t come here if you don’t want to experience this. I’ve contacted this location and customer service through their site and I keep getting the same run around like just release my deposit what’s so hard about that? Trust me GO SOMEWHERE ELSE!

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
shannon
1/5

DISCRIMINATION AGAINST PERSONS WITH DISABILITIES!! DENIED SERVICE DUE TO ESA DOG!!

Let me start off with I stayed here before with my ESA dogs and never had a problem. Security deposit was always returned.

I made a reservation to stay at this hotel for two nights which would be October 20 through October 22 through the Choice app. I included in the special message section I’ve stayed here before I would like the same room. I listed the room number and this was due to me bringing my VERY WELL BEHAVED, VERY WELL TRAINED, FULLY VETTED, ESA DOG WHO HAS STAYED HERE WITH ME BEFORE. On Oct 19th I called the hotel directly and spoke TO “JR” to clarify they had my reservation there would be no issues. I was bringing my dog and I wanted a certain room. JR Remembered me and said that “would not be a problem. Thank you for coming back.” Well when I arrived at the hotel on October 20 the man at the front desk, (slender man early to mid 30s, Indian decent) was having an intense discussion with another female coworker in the back office. He still seemed very frazzled when I handed him my drivers license, the credit card I booked the reservation with, my $150 deposit, and my dog’s ESA card. He looked at the ESA Card and said well we can’t take this. It has a different name on it.” and wanted to charge me the additional $25 a night fee for my ESA dog. I explained to him that was my last name before I got married and I would be glad to pull it up on their website (we lived in NC and this was compliance in NC) which would still say active due to me verifying his shot record yearly and would indicate my current last name. He’s turned to me and stated “ I can’t rent a room you’re on the do not rent list.” WHAT? I asked him when did this occurred? Due to what factor was I placed on this “list.” And I want to see this “list”. Since not only was I able to make the reservation online, but even verified it with your manager yesterday who is more than glad to have me back. He just repeated the same “do-not rent list… I can’t rent you a room.” I left in discuss.

I would suggest for this location they would hire individuals that are
1. Customer Service friendly
2. do not discriminate
3. are aware of and comply with ADA guidelines in a public facility

Keep in mind this is a dog friendly hotel. Quality Inn has now also created a potential case of “Slander” since he verbally stated “I was on the do not read list” which would indicate “I” had done an act which was against policy illegal, etc. which was his “reason” for not renting me a room. This is completely false and that’s why it would fall under slander. In addition this is also a “breach of contract” since I had a reservation at this hotel for these two nights. This was a nonrefundable non-negotiable reservation, non changeable reservation that I would have been fully billed for if I would’ve attempted to cancel my reservation at check-in on the day of. Also, since I had to get a hotel elsewhere, which is costing me close to $100 a day to commute back-and-forth to work in addition to a higher nightly rate at a different hotel. Choice hotels did accommodate me with 16,000 points which does not even cover one night stay at a choice hotel but nowhere nears covers the financial loss I have occurred due to this breach.

There is now a charge filed with the Illinois Department for Human Rights.

Choice Hotel or Quality Inn Matteson can feel free to reach me with a resolution. Until then I will be filing a complaint with any every agency that would cover this situation and inform any and everyone that would ever think of booking a reservation with a hotel.

SAVE YOURSELF THE HEADACHE FIND ANOTHER HOTEL DO NOT SUPPORT A BUSINESS THAT WILL NOT SUPPORT YOU!!

Quality Inn & Suites Matteson near I-57 - Matteson, Illinois
Ayden L.
1/5

*****Beware***** This property is not suitable for any human being to stay, it is that bad. The sanitary conditions are beyond anything I have ever encountered. The carpets were disgusting and smelled like urine, walls were filthy, sheets were stained and dirty. My wife went to the front desk to ask for clean sheets and was told that we had to wait until the next day at 7:00am for clean sheets. Contacted Choice and they were no help whatsoever. The conditions were so bad that we ended up sleeping in the car, (family of six), and the hotel CHARGED us even though we didn’t stay. If you care about your health and that of your family, stay away from this property. Rude staff as well. FYI if you have issues don’t contact CHOICE as they were not only useless but didn’t do anything but make things worse.

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