Lanier Islands Tranquility Spa - Buford, Georgia

Melissa

We were able to book a much-needed massage while staying at this resort. The massages were great! I had a deep-tissue massage by Jennifer. Highly recommend! She focused on the areas I was sore and stiff at. She knew exactly what she was doing and made it a wonderful experience. Thank you! We’ll be back!

Debbie M.

Over the weekend of 7/19-7/21 I was at the lodge with a group of 21 people. My massage was scheduled for Saturday at 10. This request was made approximately three weeks prior. The lady that booked the appt was extremely unprofessional and caused distention between our colleagues because we asked to switch not knowing who we were switched with. She literally used our names and basically confronted me the moment I walked around the corner. I was furious.

However the masseuse Jennifer was excellent! My hubby enjoyed his as well. That experience took away from the entire experience as a whole.

Unprofessional doesn't begin to describe her!!

Dee C.

Staff nice and friendly but I was not pleased with my massage. The masseuse never asked was the pressure ok because there was no pressure basically I felt like someone was putting lotion on me. I requested strong pressure and felt and got nothing but rubbing oil into my skin. I give this a 5/10 or 2.5 stars rounding up to a 3 but I wont be back.

B J.

Friendly staff, great communication. My facial was amazing. They have limited scheduling maybe due to limited staff like everywhere else these days. The spa accommodations are located inside the hotel using hotel rooms. Nothing wrong with that, just don't expect it to be like the Ritz! The staff mentioned renovations are in the works. My message therapist was also fabulous.

Camille L.

My husband was late for his appointment and they charged my card, refused to reschedule or refund the money. Saying "I can reschedule but I will have to pay the full cost of the service" They lost a frequent customer over $170.00. Wow! How smart.

Josephine M.

Customers be aware. I was in the process of planning a group spa for 13 people for over a month. when i finally manage to reach a certain Olga she ask me to send her details about what I needed. 2 weeks later i had to contact her myself for a follow up. she claims the email was stuck in her outbox. She sent me the same programs but a more expensive package. 2 days later, once again i had to call her myself for clarifications. They stated they could no longer accommodate the group because another group selected the dates. when I spoke to another person she told me Olga was not there and the staff was not large enough to service the group. The service agents did not show courtesy or apologize for their poor and lack of communication. for the cost i expect better service.

Maddy B.

Spent a four day weekend for my birthday at the lodge and did have a spa treatment with a body scrub. Enjoyed the experience very much . Maddie was very helpful and the total experience was wonderful.

Tim S.

My wife and I went there and was super pleased. Amazing staff and great service. We will definitely be back.