Eli cafe - Sacramento, California

Kerwin R.

I had a truly disappointing experience at this coffee shop that I feel compelled to share. What should have been a simple coffee run turned into a
frustrating and potentially dangerous situation.

I placed an order for a café latte, at the counter However, when I received my order and took a sip, I was shocked to taste the unmistakable flavor of pumpkin spice. As someone with a severe pumpkin allergy, this mix-up was not just inconvenient but potentially life-threatening.

Concerned and confused, I approached the counter to rectify the situation. To my dismay, the cashier insisted that a pumpkin spice latte was indeed what I had ordered and what she had prepared. Despite my explanation that I would never order anything containing pumpkin due to my allergy, she remained adamant and refused to correct the order.

The most frustrating part of this experience was the staff's lack of accountability and unwillingness to address the mistake. I ended up having to discard a $7 cup of coffee that I couldn't drink and leave the shop empty-handed and dissatisfied.

This incident has made me wary of returning to this establishment. For those considering visiting this coffee shop, I strongly advise you to not only clearly state your order but also confirm it multiple times before accepting your drink. It's disheartening that such measures are necessary for a simple coffee order, but based on my experience, it's better to be safe than sorry.

In the end, what should have been an enjoyable coffee break turned into a waste of time and money, not to mention a potential health risk. I hope the management takes note of this feedback and improves their staff training and customer service to prevent similar incidents in the future.

Allan E.

2/11/2025, tried this place for first time today. Went in with my wife and bought a cinnamon roll and 2 pieces of baklava. Cinnamon roll was dry but edible. Got home and tried the baklava that truly did not taste like baklava. I've eaten baklava for 50 years from all over the world. This did not taste like fresh baklava. Shortly after taking a bite of each kind I purchased my stomach became upset. Tasted spoiled or very old. I won't ever patronize this establishment again.

Mattie G.

A friend brought us two pieces of Turkish Delight from this place: a pomegranate blueberry covered in coconut and a hazelnut chocolate flavor covered in pistachios. Both were amazing! It only takes a small amount to feel satisfied (although we kept eating more is it because it was just so good).

Nazmul H.

Save your dollars and spend at a real dessert shop. The items are sweet to the point it’s disgusting and the price of 7$ for a small dessert item is crazy as well. I will most likely never eat Turkish dessert again. Waste of money!

Oksana B.

First of all, really welcoming stuff, customer service is great. Good experience here. I will be back ♥️

P.S. Caramel Latte is 👌

Ghost M.

A must try! Came in early stores where closed so I came into Eli Cafe very good service. My Caramel Frappe was Excellent and Croissant was A1…”was the best by far that I ever had Sorry Costco. Give it a try will not disappoint 😃

Frnc M.

Turkish Tea order is the same as the Black tea order but different prices.

Baklava tasted more than a day old.

maryama J.

Rude and terrible service was charged close to $6 for a piece of disappointment. Coffee was okay but I really believed I was over charged. Someone please let me know it’s not the money it’s the principle. Wouldn’t go back if there was a coffee shortage.