Lake Arrowhead Resort and Spa - Lake Arrowhead, California

Abby E.

We come here annually with friends and always have a great time. The rooms and hotel, in general, could use some updates (wallpaper peeling, damaged floors, broken curtains) but overall our stay was great. We stayed in the corner suite and it was spacious and had a big balcony. We did not have power for an entire day due to fire/wind precautions that were beyond the hotel's control, but the staff was very accommodating and even brought several flashlights up to our suite. After check out, I noticed that I had been overcharged significantly. I contacted the hotel and was told a manager would be in touch. I had to call back a few days later to follow up, but thankfully Brittany answered the phone. She got to the bottom of the issue immediately (new billing system on their end so I was double billed) and refunded my credit card instantly. She also handled the entire situation professionally and with good old fashioned kindness. She turned this review into a 5 star! Thank you, Brittany. Because of YOU, we will be back next year and will continue to make this an annual adventure with friends!

Gretchen W.

Really nice. Super kid friendly... To the point that I may not go back because there were kids running amok until 1am, and I found it a bit hard to relax. Maybe if they had a bar/lounge area with a fireplace? The open lounge was large and lovely, but busy... Our room had a balcony that allowed us to really enjoy the lake view. So pretty!

Tania S.

Stayed here from 12/27-12/28 with loved ones. From the moment we arrived, Elijah greeted us at the front desk with a hospitable, upbeat attitude, ready to help make our stay fantastic. We asked if we could be upgraded to a room with a lake view if it hadn’t been booked, which Elijah did for us in a heartbeat. We enjoyed the beautiful ambiance of the resort as well as the heated pool and jacuzzi overlooking the serene water and the star decked sky. When we got back to our room and had various needs, someone at the front desk always answered the phone right away, with a can do attitude, helping us right away. We did not get to try the restaurant or spa, but will definitely be back to try these out again next time. Excellent and welcoming customer service is what sets this resort apart and makes it much better than anywhere else. Thanks for making it such a special holiday for us.

Patrick P.

What an amazing location! Beautiful rooms, many with amazing views of the lake, and a charming campus to walk around.
Staff were all really incredibly helpful, EXCEPT in the hotel restaurant. It was like a whole different staff worked in there. There was one really nice waitress with braces who seemed like she was holding the whole place down, but the rest of the people we interacted with were very short, very matter of fact, and it took almost two and a half hours for our food to get to us. 2.5 hours. In the morning.. with one other table in there.

Despite that, I will absolutely be returning to this location and recommending it to others. There's lots of amazing places to get breakfast in town, and the hotel is beautiful and comfortable.

Olivia G.

Came up for a weekend in the snow with the kids and had an amazing experience! As soon as we walked into the lobby my five year old said “now this is my kind of place” 😂 we stayed last weekend and my kiddos are already asking to go back! Heated pools, movie nights, arcade and beach access were my kids favorite part! The spa, fitness center, steam room and smile on our kiddos faces all weekend were our favorite part! Staff were INCREDIBLY helpful and kind! Any request we had they went above and beyond to meet for us! Easy drive up the mountain and close to big bear!

Nic I.

Rooms are outdated and can be only so clean, but they try.

The fireplaces, restaurant, and spaces are nice. Easy walk to the village or grocery.

The hotel staff is friendly and helpful.

Dave S.

The rooms are a bit dated, but still excellent. My room had a mini fridge but no microwave for a king balcony Lake view, but I didn’t need it. The pool and spas are amazing and the view can’t be beat.

Ralph R.

Room had a great view of the lake. Staff is very friendly from arrival until departure. Definitely recommend staying here.